Kris Gjemre

Customer Success AKA the Jack of All Trades

What is Customer Success?

Customer Success (CS) is exactly how it sounds. The goal of the CS team is to figure out the best possible ways to make Airspace's customers as successful as possible. A lot of individuals communicating with Airspace are not familiar with logistics as an industry, they are nurses, organ procurement coordinators, or aircraft technicians. The logistics procedures of their company aren't at the forefront of their minds. The CS team helps them get the most impact out of working with Airspace while exerting the minimum amount of effort.

Customer Service in a Time-Critical World

Exploring the meaning of customer service

Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated? 

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