As technology becomes more and more prevalent in the world, industries are looking for ways to incorporate apps, websites and other technological interfaces into their business plan. The logistics industry is no exception to this rule.
Technology improves the ability to provide superb customer service, reduce human error, and adds visibility to black box shipping. With this ever-increasing overflow of information, technology is transforming the logistics space.
Consumers and other business want transparency into their shipments whether it be seeing the status of their package or watching the driver move on a map.
In logistics: information, communication, and automation technologies have substantially increased the speed of routing, tracking or quoting shipments.
In 2017, logistics companies need to be able to integrate into multiple platforms to maintain transparency. Like the internet, email and smartphones, technology has become second nature. The expectations of business partners and consumers have grown exponentially.
One of the greatest benefits of integrating technology into business practices is the money it can save on operational expenses. A computer can automate tasks that were traditionally completed by manual processes. For example, with the aid of modern software, laboratory technicians or AOG desks can route their time critical shipments without the need to play phone tag with an operator. The software compiles all the necessary information needed to route the shipment plus it calculates an accurate quote for the shipment.
Allowing business to interact through technology provides ways for users to manage, monitor and track shipping information in real time. Not only can this reduce the risk of error, but there are also significant benefits in efficiency and quality control, saving time and money.