Courier services are an excellent way to send important packages from one location to another in a short period of time. Most often, a package is placed in the care of a courier company with the expectation that it will reach the destination on-time and in good condition. However, there are times when a package gets lost. For most companies that offer time-sensitive courier services, the loss is never deliberate, and they will do their best to locate the package and deliver it to the destination. Unfortunately, any delay or lost package may spell disaster. Imagine if a heart that needs to be transported to a donor recipient is delayed or disappears in transit?

The surgery is scheduled for 9 am sharp. The patient was in a car accident only a couple of hours ago and requires surgery immediately. The surgeons are prepared, the family is in the waiting room praying that their loved one will be okay, and the medical device representative gets to work. With advancements in technology, specific medical devices now exist that save lives and repair bodies. The surgeons can focus on performing a successful surgery and not worry about the technology.

Logistics is known for being an extremely antiquated industry: Aircraft parts are shipped to the wrong hangars; human organs for transplant are transported without tracking capabilities; medical devices worth thousands of dollars are being put on the wrong aircraft. The industry handles the most important shipments, and delays are costly and sometimes, deadly.

Airspace is incredibly excited to announce the completion of our new office space in Carlsbad, California. Airspace enlisted the unmatched services of Ware Malcomb, an award-winning international design firm, to create the perfect space that gives employees a brand new home in a creative office environment. Being a technology-enabled logistics service provider, Airspace is all about collaboration, so the open-concept space that Ware Malcomb created is perfect for our unique needs.

As Airspace continues to grow rapidly, a new office was necessary to continue to support our customers in the most impactful way possible. The finished 23,000 square foot interior gives our employees a productive space to support all of their work needs. With three distinct departments, Ware Malcomb designed a neighborhood layout that allows each team to work, collaborate, and focus. The centrally located reception, boardroom, and break area provide a hub for employees to circulate amongst departments, while also providing a welcoming environment for our visitors.

Airspace is a logistics company that delivers shipments faster than humanly possible with the help of our cutting-edge technology. This ecosystem of software supports our customers and our operations team from the point of order creation and quoting, all the way through final delivery. Because logistics never sleeps, our amazing operations team is available around the clock to assist our customers and Airspace Commanders.

What is Customer Success?

Customer Success (CS) is exactly how it sounds. The goal of the CS team is to figure out the best possible ways to make Airspace's customers as successful as possible. A lot of individuals communicating with Airspace are not familiar with logistics as an industry, they are nurses, organ procurement coordinators, or aircraft technicians. The logistics procedures of their company aren't at the forefront of their minds. The CS team helps them get the most impact out of working with Airspace while exerting the minimum amount of effort.