There is a concept in computer science known as a black box function. A function is considered to be a black box when the developer using it does not have any information as to what is going on inside of it. This can be very useful for the developer because it is potentially many less things to worry about. But then something goes wrong with his program and all of the sudden he needs deep understanding of its inner workings. If he is unable to get that information, he may never be able to rectify the problem.
For obvious reasons, black box functions are generally frowned upon. However, in other parts of business, we are forced to rely upon them. The supply chain is probably the largest black box at any company with a need for logistics. Sometimes for even the most critical shipments, the only two data points that the customer receives is when the shipment left their hands and confirmation from the destination that has arrived. In between those points, an immensely complex system is moving their shipment from provider to provider all of which increasing the chances of something going wrong and causing delay.
Companies have worked hard to open this box. Now, it is commonplace to get emails, text messages and push notifications every time an order moves from distribution center to distribution center, but what we are left with is a chain of smaller boxes that the customer still has no insight into. What if something goes wrong in between milestones? A hospital waiting for an organ needs to know that the shipment has been delayed so it does not prepare the patient for surgery.
Luckily, we have access to an immense amount of data. Computing has become absolutely pervasive and we can now track any shipment in the world in real time if we choose to do so. The same hospital no longer needs to rely on automated messages that may or may not be sent. They can follow the shipment on a map and keep an eye on their critical shipments from origin to the second it enters their hands.
So why are most organizations still relying on black box shipping? The logistics industry is filled with equity owned behemoths that move much slower than the pace of technology. Customers need to demand the level of service that is possible in 2017. Airspace Technologies is committed to showing customers that there is a better way to ship and we are doing it everyday.