We are excited to be working with Alaska Air Cargo to support our time-critical shipments. As one of the most popular U.S. West Coast air carriers, their service and responsiveness are unattainable at other large companies. Since 2016 — when the initial partnership between Alaska and Airspace began — we have completed 3,000 shipments and counting.
It takes a whole ecosystem to keep Airspace up and running - from the airlines to the Airspace Commanders to our partners - we are so thankful for you all! Even through a pandemic, we have still been able to accomplish so much and reach astounding goals. This Thanksgiving, Airspace has so much to be thankful for - and it is all due to everyone's incredible support.
Airspace is incredibly excited to announce the completion of our new office space in Carlsbad, California. Airspace enlisted the unmatched services of Ware Malcomb, an award-winning international design firm, to create the perfect space that gives employees a brand new home in a creative office environment. Being a technology-enabled logistics service provider, Airspace is all about collaboration, so the open-concept space that Ware Malcomb created is perfect for our unique needs.
As Airspace continues to grow rapidly, a new office was necessary to continue to support our customers in the most impactful way possible. The finished 23,000 square foot interior gives our employees a productive space to support all of their work needs. With three distinct departments, Ware Malcomb designed a neighborhood layout that allows each team to work, collaborate, and focus. The centrally located reception, boardroom, and break area provide a hub for employees to circulate amongst departments, while also providing a welcoming environment for our visitors.
Airspace is a logistics company that delivers shipments faster than humanly possible with the help of our cutting-edge technology. This ecosystem of software supports our customers and our operations team from the point of order creation and quoting, all the way through final delivery. Because logistics never sleeps, our amazing operations team is available around the clock to assist our customers and Airspace Commanders.
Customer Success (CS) is exactly how it sounds. The goal of the CS team is to figure out the best possible ways to make Airspace's customers as successful as possible. A lot of individuals communicating with Airspace are not familiar with logistics as an industry, they are nurses, organ procurement coordinators, or aircraft technicians. The logistics procedures of their company aren't at the forefront of their minds. The CS team helps them get the most impact out of working with Airspace while exerting the minimum amount of effort.
This past spring of 2020, we ripped out all of our phone infrastructure and rebuilt it from scratch. Little did we know that a month later, our entire company would be working remotely due to COVID-19. Had we not done that, the transition to remote work would have been virtually impossible. This transition turned out to be both well-timed and overdue because in rebuilding our telecommunications at Airspace, we completely redefined what we thought was possible.
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