Lost cargo happens daily – not because airlines and others who handle parcels, cargo and packages are incompetent, but because it’s a complicated business and people are, well, human; and humans make mistakes. There are so many handoffs and so many moving pieces that mistakes are inevitable. Think of a big spoked wheel that keeps turning.
Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated?
Every other Friday we take a few minutes to share another way our user-centered design process helps us inject the voice-of-the-customer into our company culture, and improve the Airspace Platform.
Here at Airspace Technologies, green isn't a trend, and it's not a marketing gimmick intended to polish our brand. It's built-in, part of our DNA – and the proof is in the efficiency. The more efficient and 'lean' a company can run, the greener it will be.
The robots are coming. Well, maybe. We’ll know soon
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