For the past decade, the status quo of critical transportation can be summed up in one word: stagnate. Quality of service, picking up parcels on time, and meeting an expected delivery time was all that mattered. Companies had backups and backups of providers to create services and costs to leverage against one another. That demand created an environment solely focused on service and not a partnership.
Flash forward to today, consumer expectations have changed and same day shipping is progressing into same hour shipping. But, to make that happen, there has to be a well defined “relationship” between the consumer and the service partner.
- What can my service partner offer to not only get my parcels picked up and delivered on time, but how are they impacting my total supply chain?
- What tools are available for my team in the warehouse, lab, technician site, so once the shipments have left, my team can focus on the next inbound orders?
If you ask your current legacy providers today, the standard response is “email notifications.” But that still isn’t enough especially when it takes hours to be informed.
Organizations have multiple logistics providers because of the fear of putting all your eggs in one basket. However, what if you could create a relationship with a single provider?
- To customize solutions for you
- Bring tools into your office to help streamline the supply chain
- Allocate team members to new productive roles
- And pick up and deliver your shipments on time
If a Logistics provider could empower your business through services, data, and technology, what's the cost to you?
A technology-enabled critical logistics organization is capable of doing all of the above. Utilizing automation for the routing, team members that are typically handling placing orders, getting updates, or notifying other stakeholders can now be focusing on critical details since the manual options have become system generated.
By removing the manual processes, logistics companies can dedicate more resources to their customers. With this focus, every shipment is familiar; every customer procedure is clear to both the customer and the logistics team.
Working with an organization with those capabilities, will not only help your organization eliminate manual operations and overhead but create better long-term service with a partner you can trust and know has a vested interest, instead of a spot quote relationship, where every minute there is a delay.
Take the time to vet your couriers. What are they doing to optimize your supply chain? What tools are they giving you outside of the standard email updates? Because if you're not asking this, you're missing out on new technology that’s shaping the future of what used to be.